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Repudiation / Return– Replacement of Products
a. You are entitled to repudiate without due cause from the contract and return the purchased products being necessarily contact us at firstname.lastname@example.org , within 14 calendar days from the day your order was delivered. In case of product return and subject to the condition that they have been received and checked by us, the company is obliged to refund you with the amount paid within 30 working days from the day your order was delivered, via the same method of payment selected when the order was placed. The client bears any reimbursement costs.
b. You have the right to return the purchased products and ask for their replacement with other products or ask for the reimbursement of the purchase price: a) In all cases when you received other or substantially different products from your order with our proven fault. b) In all cases when you received a product, proven to be defective, or if missing an agreed specification, the product is within the warranty and covered by it. Return costs are paid by the company. The company is obliged to refund you in case of missing an agreed specification or of a defect in the product caused by its fault, thus not responsible for slight negligence.
c. You have the right to return the purchased products and request to be changed with another product/s equal to, or higher, than the initial amount paid within 14 calendar days from the order delivery provided that the product that is to be exchanged is intact and not used. Changes on goods that have been acquired by changing another product are not allowed. During the delivery we recommend that you personally check the product delivered to you and confirm that its packaging remains intact.
All the above refer to a product not prior subject to personalized orders,sale products or conversions or product that does not exist in our catalog and has been made for you after a special order.
Specifically about return/ replacement you must have:
- The product to be replaced/ repaired must be accompanied by the original receipt of payment.
2.The product to be replaced/ repaired must be in the condition in which they were received by the customer, full equipment without damage, and their original packaging in excellent condition, accompanied by all the documents which were shipped with the product (e.g. sales invoice or receipt)
- The product to be replaced must not be used.
Delay or problem during processing the order
During periods of extreme weather phenomena or strikes and in any case of force majeure, which may affect the shipping and the delivery of your order, the company is obliged to contact you and inform you about the upcoming delay.
In case a problem occurs with your order, either in relation to the product or the payment, and it is impossible to contact you, by telephone and / or by e-mail e.g. your contact data is not properly updated then your order will be cancelled and you will be refunded with the amount paid.
Right of Return / Replacement
In the case of a real defect, the purchaser is alternatively entitled without any charge to: (a) repair of the product or (b) its replacement or (c) a price – defective reduction in price or (d) withdrawal from the sale.
The consumer has the right to demand without charge the repair or replacement of the product if:
- The order is executed incorrectly, ie delivery other than the order or wrong quantity or defective product or damaged packaging.
- The consumer contacts the store within 48 hours upon receipt of the product at 6936620338 or at email@example.com, to highlight the problem and approve its return.
- In the case of a product which does not correspond to the order, it has not been used and is in its packaging in the state received.
- In any case the product should be returned with all original accompanying documents (receipt or sales invoice accompanied by delivery note) and in its original packaging.
- Refunds are made with the shipping company that we will indicate to our customer and any additional charges will burden the store.
Return of products that are defective or missing an agreed specification during delivery or are others or substantially different from the ordered will be accepted within (14) calendar days from the day they have been received.